# Understanding the <span class="nowrap no-wrap--node">U-Pack</span> Customer Dashboard [![Profile picture for user blee@arcb.com](/sites/www/files/styles/thumbnail/public/pictures/2020-03/Brittney2.png.webp?itok=bTCtAccV)](/author/brittney-lee) By: [Brittney Lee](/author/brittney-lee "View user profile.") Feb 21, 2025 In: [Planning Your Move](/articles/category/planning-your-move) - [ facebook ](https://www.facebook.com/sharer/sharer.php?u=http%3A%2F%2Fd8prod.upack.com%2Farticles%2Funderstanding-the-upack-customer-dashboard) - [ linkedin ](https://www.linkedin.com/shareArticle?mini=true&url=http%3A%2F%2Fd8prod.upack.com%2Farticles%2Funderstanding-the-upack-customer-dashboard&title=Understanding%20the%20U-Pack%20Customer%20Dashboard) - [ twitter ](https://twitter.com/intent/tweet?text=Understanding%20the%20U-Pack%20Customer%20Dashboard&url=http%3A%2F%2Fd8prod.upack.com%2Farticles%2Funderstanding-the-upack-customer-dashboard) - [ pinterest ](https://pinterest.com/pin/create/link/?url=http%3A%2F%2Fd8prod.upack.com%2Farticles%2Funderstanding-the-upack-customer-dashboard&media=&description=Understanding%20the%20U-Pack%20Customer%20Dashboard) - [ email ](mailto:?subject=Understanding%20the%20U-Pack%20Customer%20Dashboard&body=http%3A%2F%2Fd8prod.upack.com%2Farticles%2Funderstanding-the-upack-customer-dashboard) ## Managing your move online is easy with U-Pack When you’re relocating to another state, it’s understandable that some tasks can seem overwhelming. With so many things to do, managing the move can feel like a full-time job. But it doesn’t have to be that way — not when you’re moving with U-Pack®. Our customer dashboard provides easy online access to everything you need, from payment information to scheduling delivery. And you can see it all at the most convenient time for you! ![Woman accessing the U-Pack dashboard on her cell phone to manage her move.](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E) ## FAQs about the U-Pack customer dashboard ### What is the U-Pack customer dashboard? It’s a web interface that enables customers to self-manage their moves on their own time, 24/7, from their computer or mobile device. ### Is it easy to use? Yes! The dashboard is designed to make managing your move easy. And it doesn’t require creating a username or password since it’s linked to your moving reservation number. ### How do I access it? If you reserve online, you’ll receive access immediately. A secure link will also be sent in your confirmation email — whether you book online or over the phone. You can also use our [dashboard lookup tool](http://d8prod.upack.com/dashboard/lookup). ![Dashboard Image 1](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E) ### What information is available in the dashboard? You’ll have access to everything you need, including moving alerts (like announcements, updates or forms you must complete), the delivery addresses, booked equipment, payment processing, estimated transit dates and your invoice. You’ll also find links to packing and loading tips, equipment parking guides and other important information for your move. ![Dashboard Image 2](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E) ### Will the home screen change? The home screen is dynamic, meaning it will change depending on the stage of the move to show the most critical information at a glance. For example, if you’ve already shipped your belongings, you’ll see the tracking information for your shipment first thing. Of course, you can always use the top menu (from a mobile device) or the left side menu (from a PC/laptop) to navigate to another screen anytime. ### Can I update my address or change my payment method online? Yes! If you booked your move without knowing your final address, you can easily update or add the delivery address through the “Moving Details” tab. Under the “Locations” section, click “Edit” to change the address. You can add or update a payment method from the same tab or the button at the top of the dashboard. Click on “Add Payment” to make your update. Enter the card information and save it to your profile. **Note:** If the zip code differs from the one on your quote or another significant change is needed, you might need to call to confirm the change and discuss any pricing differences. ![Screenshot of the U-Pack customer dashboard moving details tab.](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E) ### How do I schedule equipment delivery and pickup? Eligible customers can reschedule equipment dropoff and arrange pickup from the main menu. These tasks should be completed by 5 p.m. in the service center’s time zone at least one business day in advance. To make it easy, the recommended dates will be listed in the dashboard. **Note:** If you have special moving circumstances, you might need to call to schedule delivery and pickup. Don’t worry; we’ll let you know if that’s the case! ### How do I track my shipment? You’ll have access to up-to-date tracking information at each stage of the moving process from the homepage or by using the menu. ### Can I view price changes online if I use more or less space in the moving equipment? If the space you need to use in the moving trailer differs from what you reserved, you can view price changes from the “Loading” tab. You’ll see the price for your reservation and the pricing for two linear feet above and below that. If you need further assistance, please give us a call! If you’re moving with multiple ReloCubes®, you’ll see the cost savings of using fewer Cubes should you not use one of them. ![Dashboard 4](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E) ### Can I fill out moving forms online? If any forms are required for the move, like customs documents or the invasive species checklist, you can easily access and complete them online. You’ll see an alert on the overview page, or you can access the forms from the “Documents” tab. ### How can I get a receipt for my move in the dashboard? Once your belongings are in transit, you’ll see a final invoice and receipt for the payment on your home screen. You can also access it through the “Documents” tab. ![Dashboard image 5](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%201%201'%2F%3E) ### Do I have to use the dashboard for everything? Of course not! Our moving consultants are always happy to help over the phone. Just call us at [*844-362-5303*](tel:844-362-5303)[*844-594-3077*](tel:844-594-3077). ## Still have questions? If you have questions about the dashboard or [how U-Pack works](http://d8prod.upack.com/how-upack-works), let us know in the comments. You can also request a [free quote online](http://d8prod.upack.com/moving-quote) or call [*844-362-5303*](tel:844-362-5303)[*844-594-3077*](tel:844-594-3077) to speak to a moving consultant. Learn more about [why customers choose U-Pack for long-distance moves](http://d8prod.upack.com/articles/why-customers-choose-u-pack-long-distance-moving). Categories [Auto Shipping](/articles/category/auto-shipping) [College](/articles/category/college) [Comparisons](/articles/category/comparisons) [Home DIY](/articles/category/home-diy) [Job](/articles/category/job) [Long Distance](/articles/category/long-distance) [Military](/articles/category/military) [Moving Cost](/articles/category/moving-cost) [News](/articles/category/news) [Packing and Loading](/articles/category/packing-and-loading) [Places](/articles/category/places) [Planning Your Move](/articles/category/planning-your-move) [Senior](/articles/category/senior) Hide Comments Show Comments [View the discussion thread.](http://upack.disqus.com/) More articles you might like... [![Woman looking through items at a moving sale.](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20133%20100'%2F%3E) ### How to Have a Moving Sale A moving sale is a great way to make some extra money and save on moving expenses. Learn how to have a successful sale and save even more with U-Pack. ](/articles/how-to-have-a-moving-sale) [![A man rests against a train window after saying goodbye to family and friends.](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20133%20100'%2F%3E) ### Saying Goodbye Quotes Saying goodbye can be the hardest part of moving away. Take comfort in these goodbye quotes when you struggle to put your feelings into words. ](/articles/saying-goodbye-quotes) [![Family laughing in the car playing a road trip game.](data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg'%20viewBox%3D'0%200%20133%20100'%2F%3E) ### 26 Road Trip Games for Kids and Adults Want to stop boredom in its tracks on your next road trip? Check out 26 fun road trip games to keep your family happy in the car. ](/articles/26-road-trip-games-for-kids-and-adults) ## Looking for more articles? [View more articles](http://d8prod.upack.com/articles/category/planning-your-move) [View more articles](http://d8prod.upack.com/articles/category/planning-your-move)