Billing and Payment Information

Woman using a pen, paper, calculator and online DITY calculator to estimate military moving costs.

Transparent pricing and easy processes from start to finish

 

When you request a quote from U-Pack, we make sure you know exactly what you’re paying for. You’ll receive a clear breakdown of transportation, equipment use, liability coverage and any additional services you select. We also offer flexible payment options to fit your needs, and our straightforward cancellation policy ensures peace of mind if your plans change. 

No hidden fees

We believe in being upfront, so there are no hidden fees or unexpected charges. The price you see in your quote is the price you’ll pay—unless you change your moving details along the way. 

No deposit required

We don’t require deposits, so you won’t have any upfront costs. Payment occurs once we confirm how much space you used in the equipment and your belongings are on their way to your new home. 

Learn More About U-Pack Pricing

 

 

Multiple payment options

U-Pack accepts credit cards, debit cards, Affirm® and PayPal® payment options.

 

 

Credit and debit card payments

When you reserve your move, you’ll be asked to put a card on file, but you won’t be charged until the equipment is picked up and in transit. If you need to update your card information, you can do so online or over the phone.

Affirm financing  

Our partnership with Affirm allows you to break down the total cost of your move into monthly payments. Apply for an Affirm plan during the reservation process to see if you qualify.

PayPal payments

If you choose to pay via PayPal, we’ll send you an invoice by email once the equipment is picked up and in transit. With PayPal you can pay via your bank account, debit card or credit card.

 

 

Simple cancellation policy 

To cancel your U-Pack reservation, please call a moving consultant at 844-362-5303 or contact moving@upack.com.  

  • $0 fee if you cancel more than 7 days from your move date
  • $50 fee for cancellation within 7 days of your move date 
  • $150 fee for cancellation on the day of your move
     

For more information about billing and payment, please visit our FAQ page and click “Payment and Claims.”