U-Pack is a non-traditional self-move service. We bring a moving trailer or container to your home, you load it, and we deliver it to your new home. Your price is based on the linear footage you use in a moving trailer or the number of ReloCube® containers you need. You can also customize a move with services like storage and loading help. 

You Pack.
Take control of your move from the start by packing exactly how you want! No waiting for a crew, and no wasting time packing items you don’t need. The best part? The ability to pack your own things can help you save money! The less space you use, the more you save.  

We Drop Off.
Set up your drop-off date, and arrange for safe, legal parking. We’ll bring the moving trailer or ReloCube® container(s) to your home, apartment or storage facility. Just have someone sign for the equipment, and we’ll leave it to you!

You Load.
Place your items in the moving equipment and secure them for transit. You get up to three business days, so no need to rush. Need help with this part? We’ve got you covered. Give us a call, and we’ll refer you to experienced crews in your area. Talk about easy!

We Drive.
Let us know when you’re finished loading, and we’ll come get the equipment. No need to stick around — you won’t need to sign at pick-up. You’re free to start traveling to your new home. Stop when you like and get a good night’s sleep. Your belongings are in good hands.

Learn more about how U-Pack works.  

You can contact our moving consultants in several ways: call 844-362-5303844-594-3077, email moving@upack.com or reach out on Facebook or Twitter. You might also look around our website or moving articles for answers. 

U-Pack is available 24/7 for help with quotes or reservations. For assistance with your move, our operations team is available 7 a.m. to 7 p.m. CST on weekdays, and 9 a.m. to 4 p.m. on Saturdays.  

Yes! U-Pack is a proud member of the Better Business Bureau®. You can get a report of our current standing by visiting the  BBB Online  or contacting the Better Business Bureau for the state of Arkansas at 501-664-7274. Just enter our toll-free number,  877-453-7274, to find us.

The DOT (Department of Transportation) number for ArcBest II, Inc., DBA U-Pack is 2946400 and the Freight Forwarder (Interstate Operating Authority) number is FF-17300. U-Pack is not a motor carrier.

A Bill of Lading is a contract between you and U-Pack for the transportation of your household goods. It will include your name, origin and destination address, equipment information, and other information important to your move. We will mail, email or fax a copy of your BOL before your move, so you'll have the opportunity to review the details and terms and make sure everything is correct. If you have questions or need to make changes before moving day, just give us a call.

With U-Pack, you do the packing, loading and unloading. If you need loading or unloading help, we can refer you to HireAHelper to find a local moving crew. Ask your U-Pack consultant about adding labor to your move. 

U-Pack drivers are only able to help with delivery and pickup of the equipment. If you need loading or unloading help, let us know beforehand and we’ll put you in touch with HireAHelper.

Use quality packing supplies and these  packing tips,  loading tips and  moving videos to help make sure your belongings are packed and loaded properly for a long distance move.

Make sure your shipment doesn’t include anything poisonous, flammable, corrosive or perishable. Our Do Not Ship list tells you everything you should avoid packing.

It’s a required document for people moving from a regulated area. This form walks you through how to inspect outdoor items for invasive species. Learn more about spongy moths (previously named gypsy moths). 

Great news! They stay right where you loaded them. While other freight on the trailer will be unloaded at local service centers, your items stay behind the locked bulkhead wall until you remove your lock and the wall at your destination.

If you get a message saying we don’t service your address, we may still be able to help! Alternatives like loading at one of our local service centers might work. Call 888-570-7422888-570-7422 to explore your options.  

With over 240 service centers across the U.S., Canada and Puerto Rico, U-Pack can help you move virtually anywhere — metro areas, small towns and the places in between. Get a free moving quote to check your ZIP codes. 

Enter your city/state or ZIP code into our coverage map to find the location closest to you. 

If you don’t use the estimated space, we’ll adjust your price based on the space used (subject to a five-foot minimum space requirement). You can see the price for using a different linear footage on your quote or in your Move Plan. You and the driver will measure the shipment and write the actual linear footage on the Bill of Lading to determine your final cost.

Our space estimator tool makes it easy to figure out the linear footage you’ll need in the trailer or how many Cubes to reserve. If you’re still not sure, our experienced moving consultants are happy to help — just give us a call. 

It’s 28 feet long, 8 feet wide and 9 feet tall (external), and it holds up to 1,944 cubic feet. That means it’s similar in size to a 26-foot rental truck plus another 10-foot rental truck. But you don’t have to use the entire thing — just load into the space you need. Learn more about the trailer size, including capacity and weight limits. 

The remaining trailer space is filled with commercial freight that’s moving in the same direction. Yours is the only household goods shipment in the trailer. You’ll install a bulkhead divider wall after you finish loading to separate your belongings from anything else. 

You can put a standard padlock on the door of the trailer while it’s at your location — you’ll just need to remove it before the driver picks it up. You can also place a lock on the bulkhead (divider wall), which stays there until you remove it at destination. The bulkhead lock should have a shank size of 2 inches minimum length and ¼ inch or smaller in diameter. (The lock you would use for a trailer hitch will typically work.) 

It’s a foot in length (12 inches). For a U-Pack move, one linear foot includes 8 feet of width and 9 feet of height in the trailer. Learn more about calculating linear footage. 

Trailers come equipped with loading ramps. However, things like dollies, ATV ramps and straps will need to be purchased or rented separately. Learn more about where to purchase moving supplies.

We can usually deliver more Cubes to you, but delivery fees may apply. If you think there’s a chance you’ll need an extra, we recommend reserving it just in case. 

There are two spots, one on each Cube door, where you can place padlocks. You’ll need locks with a 3/8-inch max shank diameter. It stays locked until you unlock it at destination — so don’t lose the key!

It’s 6 feet long, 7 feet wide and 8 feet tall (external). That makes it the perfect size to hold one room of furnishings but small enough to fit into a standard parking space. Learn more about Cube size here.  

Your price is based on the number of ReloCubes you actually use. For example, if you reserve three and only use two, we’ll adjust your price to just two Cubes.

It’s easy! You can get a  free moving quote  online or by calling  888-570-7422888-570-7422. We just need to know some simple details, like your locations and how much you’re moving.  

If equipment is available, you can toggle between options on your quote online or check the different options in your email. If you don’t see the equipment you want on your quote, there’s a chance it isn’t available in your area at the time. Just give us a call, and a moving consultant will be happy to check. 

In some cases, we may need a little more time to create your quote. After requesting a quote, you should get an email within one business day. If you still didn’t get an email, click to view your moving quote online or call us for help. 

You can  retrieve your moving quote  online or call U-Pack at  888-570-7422888-570-7422.

You can view your moving quote online here.

You can make  changes to your moving quote  online or by calling a moving consultant.

There are a few reasons the final price might be different from the original quote. This includes using more or less space than originally quoted, adding services like storage or guaranteed service, or customs fees if you’re going to or from Canada. Read more about things that could affect your U-Pack price. 

You’ll normally find lower prices in the “off” moving season — while this changes a bit each year, it’s typically September through April (while most schools are in session). Off-peak days are usually mid-month and mid-week. Our moving consultants will gladly give scheduling advice!  

You can book your move online or by calling 888-570-7422888-570-7422. The only things we need for a reservation are the origin address, a phone number, an email address and a valid credit or debit card (no money is due until moving day).

A reservation guarantees your move date and secures the equipment, so we recommend reserving as early as possible. No deposit is required to reserve your move, and U-Pack offers a lenient cancellation policy.

It’s easy! You can change reservation details (like move date or destination address) online or over the phone. Please note that some service changes, like where you’re moving to or from, can result in price adjustments.

To cancel your reservation, please call a moving consultant at 888-570-7422888-570-7422. There is no cancelation fee if the move is cancelled more than 7 days from the reserved move date. If you need to cancel within 7 days of the move, a $50 cancellation fee applies. If you need to cancel on the same day as the move, a $150 fee applies.

Yes! Ask a moving consultant if you qualify for student discounts or military discounts (for current and former service members). 

While we don’t offer specific discounts for AAA or AARP members, ask your moving consultant how you can save on your moving costs or if you qualify for any other discounts. 

U-Pack accepts all major credit and debit cards and PayPal payments. Learn more about accepted payment methods. 

Yes. Just provide their credit or debit card information when you reserve your move. 

U-Pack does not charge a deposit. You’ll reserve your move with a credit or debit card, but nothing is charged until after your shipment is picked up. 

If the final bill differs from the quoted price, it’s typically because the shipment took up more space than was originally quoted. Moving trailer prices are based on the linear footage your belongings take up and ReloCube® prices are based on the number of Cubes used.  

Here are other things that could affect your price:  

• Changing the move date 

• Changing the locations you’re moving to and/or from 

• The trailer or ReloCube is cited a parking fine or is towed while in your possession 

• You keep the equipment longer than the allotted loading time or do not take delivery of the equipment for unloading within the allotted time (detention and storage accrues at $50/day per ReloCube and $250/day per trailer) 

• You fail to return the ramp to the local service center on time 

• You load the ramp behind the bulkhead wall with your belongings 

• You do not provide the Invasive Species Checklist, which is required for shipments moving into some states, resulting in delayed transportation 

• Your items are banned/seized by Canadian/U.S. Customs 

• You cancel within seven days of your move date 

• You or a representative you designate are not present to sign for the equipment, requiring re-delivery 

• You leave trash or boxes in the equipment after your move is complete 

• You’re moving to Canada, Hawaii or Puerto Rico. Canada moves require a customs fee, Hawaii moves require an offshore tax and admin fee, and an offshore tax applies to Puerto Rico moves. These will be applied to your Bill of lading, but are not listed on the quote 

Learn more about what affects U-Pack prices.  

You can access your bill of lading (BOL) and delivery receipt through the U-Pack customer dashboard or by contacting us.  

In the rare event that you have a dispute regarding your billing or payment, have questions about your invoice or need clarification on any charges, our customer service team is here to help. You can reach out via phone or email, and we'll be happy to assist you. 

Please email moving@upack.com with your name and reference number, and we’ll send you a claim form to complete and submit. After submitting the form and required documentation, you will receive an email confirmation letting you know that your claim has been received.    

If you need to check the status of your claim, please call 888-570-7422888-570-7422 or email moving@upack.com.  We’ll be happy to help! 

We understand that same-day pickup is required in some locations, like New York City. For other locations, please call us to discuss the available options for your move.

While we understand this is sometimes a need, we’re only able to pick up from multiple locations with prior service center approval (additional fees apply). If you have items in multiple locations (like a house and a storage facility), consider consolidating them to one location, or we can set up two separate moves. Please give us a call to discuss your options. 

You can choose from several delivery options on either end of your move. Most customers opt for door-to-door delivery, but you can also load and/or unload at one of our local service centers (and it’s a money-saver). Explore our delivery options in detail.  

We’ll be happy to! Just be sure to check with the property manager ahead of time to find out where we should deliver the trailer or ReloCube, and get permission to leave it overnight. Learn more about moving from a storage unit.

U-Pack equipment can be parked in a residential driveway, an approved parking lot or on a street. Before drop-off, check to make sure there is safe, legal parking for the equipment. You may need permission from the property owner, HOA or apartment management and parking permits may be required. Please review the guidelines for trailer parking, ReloCube parking and parking at an apartment building or storage facility.

U-Pack recommends a slant of no more than 5 degrees. If you’re concerned about your driveway, call a moving consultant to discuss your options.

While there are some exceptions (in places like New York City and Boston), in most cases you can have up to 3 business days to load and then 3 business days to unload. If you need less time, just call the local service center when you’re ready to schedule pickup. If you need more time, contact a U-Pack moving consultant — we’ll be happy to help. Either way, it’s best to call one business day in advance to schedule pickup.

After you reserve your move, we’ll send a Bill of Lading that includes the estimated delivery window on your move day. If an appointment isn’t set when you reserve, the local service center will call to schedule it before your move date. If you need a more specific timeframe or a specific delivery date at destination, ask about U-Pack Guaranteed.

As soon as you’re finished loading and the bulkhead is installed or the ReloCube doors are locked, give the local service center a call. Then once your shipment arrives at local service center at your destination, call them to schedule a delivery appointment. When you finish unloading, simply call them back to scheduled pick up of the empty equipment. In all cases, we recommend calling one day in advance for pickup.

Someone (age 18 or older) must be present at drop-off to sign for the equipment and show the driver where to place it. Though we recommend being there for trailer move pickup (to verify the linear footage), it isn’t required. If you’re moving in a trailer and will not be present for pickup and the trailer is locked, please advise the service center where the key is or provide the lock combination. If we have to cut the lock off, there may be an additional charge.

Absolutely! With U-Pack Guaranteed, you can select a date or specific window of time for equipment drop off or delivery. Give us a call at 888-570-7422888-570-7422 to learn more about  U-Pack Guaranteed Service  options.

U-Pack Guaranteed Service is more than a commitment; it's a promise! We are so confident in our Guaranteed Service that we are willing to back it with a 100% Customer Satisfaction Guarantee.

You can order boxes through major retailers – both in person and online. Visit this page for recommendations on where to purchase packing supplies and locks for U-Pack equipment.  

While you can put your motorcycle or ATV in your U-Pack shipment, our moving trailers are not designed to transport vehicles. Our automobile shipping guide can help you explore your options.

U-Pack only provides storage at one of our service centers in conjunction with a long-distance move. We do not offer on-site storage currently.