Yes! U-Pack is a proud member of the Better Business Bureau®. You can get a report of our current standing by visiting the BBB online or by contacting the Better Business Bureau for the state of Arkansas at 501-664-7274. Just enter our toll-free number, 877-453-7274, to find us.

The DOT (Department of Transportation) number for ArcBest II, Inc., DBA U-Pack is 2946400 and the Freight Forwarder (Interstate Operating Authority) number is FF-17300. U-Pack is not a motor carrier. 

U-Pack has been in business since 1997. 

Because ABF Freight® is the primary transportation provider for U-Pack, people often refer to us as ABF Moving. Both U-Pack and ABF Freight are ArcBest® brands. 

U-Pack is headquartered in Fort Smith, Arkansas.

U-Pack is not a franchise. Our primary transportation provider, ABF Freight, operates our service center locations.  

U-Pack® is a long-distance self-move service where you do the packing and loading, and we drive your belongings to your new home. We offer two equipment options — moving trailers and ReloCube® containers — and provide additional services like storage to help customize your move.

Learn more about how U-Pack works. 

We're frequently looking for talented people to join our team. You can view open positions and learn about our office in Fort Smith, AR on our careers site.

U-Pack offices are open 7 a.m. to 7 p.m. CT on weekdays, and 9 a.m. to 4 p.m. CT on Saturdays. However, we can help you get a quote or answer questions about your reservation 24/7.  

If you get a message saying we don’t service your address, we may still be able to help! Alternatives like loading at one of our local service centers might work. Call us at 844-362-5303 to explore your options. 

With over 240 service centers across the U.S., Canada and Puerto Rico, U-Pack can help you move virtually anywhere — metro areas, small towns and the places in between. Get a free moving quote to check your ZIP codes.  

Enter your city/state or ZIP code into our coverage map to find the location closest to you. 

U-Pack can deliver to military bases in the U.S. If you're interested in doing a military move with U-Pack, give us a call or request a free quote online.

In most instances, U-Pack can deliver to a college campus in the U.S. If you're interested in doing a student move with U-Pack, give us a call or request a free quote online. 

All U-Pack moves include carrier negligence liability coverage and catastrophic liability coverage. Learn more about this coverage in the U-Pack liability statement.

Yes. You can update your payment method in the U-Pack customer dashboard or by calling us at 844-362-5303.

Yes. Just provide their payment information when you reserve your move.

Your payment method will be charged the full amount of your move once your belongings are shipped.

If the final bill differs from the quoted price, it’s typically because the shipment took up more space than was originally quoted. Moving trailer prices are based on the linear footage your belongings take up and ReloCube® prices are based on the number of Cubes used.  

Here are other things that could affect your price:  

• Changing the move date 
• Changing the locations you’re moving to and/or from 
• The trailer or ReloCube is cited a parking fine or is towed while in your possession 
• You keep the equipment longer than the allotted loading time or do not take delivery of the equipment for unloading within the allotted time (detention and storage accrues at $50/day per ReloCube and $250/day per trailer) 
• You fail to return the ramp to the local service center on time 
• You load the ramp behind the bulkhead wall with your belongings 
• You do not provide the Invasive Species Checklist, which is required for shipments moving into some states, resulting in delayed transportation 
• Your items are banned/seized by Canadian/U.S. Customs 
• You cancel within seven days of your move date 
• You or a representative you designate are not present to sign for the equipment, requiring re-delivery 
• You leave trash or boxes in the equipment after your move is complete 
• You’re moving to Canada, Hawaii or Puerto Rico. Canada moves require a customs fee, Hawaii moves require an offshore tax and admin fee, and an offshore tax applies to Puerto Rico moves. These will be applied to your Bill of lading, but are not listed on the quote 

Learn more about what affects U-Pack prices.  

Because final move costs depend on the space you use, pre-payment is not available. Once space is verified and your belongings are shipped, your payment method will be charged.

U-Pack accepts multiple payment methods, including all major credit and debit cards, PayPal payments and Affirm financing. Learn more about accepted payment methods.

If have questions about your invoice or need clarification on any charges, our customer service team is here to help. You can reach out by calling 844-362-5303844-594-3077 or emailing moving@upack.com, and we'll be happy to assist you. 

Yes! U-Pack works with Affirm and PayPal to provide financing for customers who qualify.

U-Pack does not charge a deposit. You’ll need a payment method to reserve your move, but nothing is charged until after your shipment is picked up.

Please email moving@upack.com with your name and reference number, and we’ll send you a claim form to complete and submit. After submitting the form and required documentation, you will receive an email confirmation letting you know that your claim has been received.

If you need to check the status of your claim, please call 844-362-5303 or email moving@upack.com. We’ll be happy to help!

We offer two different equipment options: moving trailers and ReloCube moving containers. Trailers offer flexible space and plenty of room for larger moves, while Cubes offer ground-level loading and fit into a single parking space.  

Yes! You can fill the entire trailer with your belongings if necessary, and your rate will be adjusted accordingly. If possible, leave enough space for the ramp so it can be delivered with the trailer when you unload.

A bulkhead is a lockable divider wall that separates your belongings from any commercial products we ship in the extra space. You'll lock the bulkhead and keep the key. Read more about the bulkhead. 

About 6 ReloCubes are equivalent to the space in a full trailer.

For each ReloCube, you’ll need an outdoor-rated lock with a shank at least 2 inches long and 3/8 inches or less in diameter. For the moving trailer bulkhead, you’ll need an outdoor-rated lock with a shank at least 2 inches long and 1/4 inches or less in diameter. See lock examples here.

If you don’t use the estimated space in the trailer, we’ll adjust your price based on the space used (subject to a five-foot minimum space requirement). You can see the price for using different linear footage on your quote or in your Move Plan. The driver will measure the shipment and write the actual linear footage on the Bill of Lading to determine your final cost.

It’s 28 feet long, 8 feet wide and 9 feet tall (external), and it holds up to 1,944 cubic feet. That means it’s similar in size to a 26-foot rental truck plus another 10-foot rental truck. But you don’t have to use the entire thing — just load into the space you need. Learn more about the trailer size, including capacity and weight limits.  

The remaining trailer space is filled with commercial freight that’s moving in the same direction as your shipment. Yours is the only household goods shipment in the trailer. You’ll install a bulkhead (divider wall) after you finish loading to separate your belongings from anything else.  

Linear footage is used to measure your loading space in the trailer, which impacts your price. A linear foot is a foot (12 inches) in length. Keep in mind that for each foot in length, you have the full width (8 feet) and height (9 feet) of trailer space for loading. Learn more about calculating linear feet. 

Yes! A ramp will be provided to help you load belongings into the trailer.

It’s 6 feet long, 7 feet wide and 8 feet tall (external). That makes it the perfect size to hold one room of furnishings but small enough to fit into a standard parking space. Learn more about Cube size. 

Your price is based on the number of ReloCubes you actually use. For example, if you reserve three and only use two, we’ll adjust your price to just two Cubes. 

U-Pack recommends a slant of no more than 5 degrees. A simple way to check is to park your car facing uphill on the driveway and open the door. If the door stays open on its own, your driveway is likely flat enough for our equipment. If you’re concerned, call a moving consultant to discuss your options.

We can usually deliver more Cubes if you call us, but delivery fees may apply. If you think there’s a chance you’ll need an extra ReloCube, we recommend reserving it just in case. 

There are two places to lock a U-Pack moving trailer: on the door while you’re still loading/unloading and on the bulkhead (divider wall) you’ll install after loading. ReloCube doors have a latch for installing a padlock to keep the contents secure during transit and storage. Learn more about securing U-Pack equipment.

It’s easy! You can get a free moving quote online or by calling 844-362-5303. We just need to know some simple details, like your locations and how much you’re moving.

If the other equipment option is available, you can toggle between them on your quote to compare prices. If you don’t see the equipment option you want on your quote, there’s a chance it isn’t available in your area at the time. Just give us a call, and a moving consultant will be happy to check.

In some cases, we may need a little more time to create your quote. If you don't receive it within 1 business day, give us a call and we'll be happy to help.

Call U-Pack at 844-362-5303 and we can help!

Click here to view your moving quote online. 

You can make changes to your moving quote online or by calling a moving consultant.

A U-Pack quote includes the equipment, delivery, transportation, fuel and standard liability coverage. There are no additional charges for taxes or tolls, and there is no down-payment or deposit required. If you have questions about your quote, call the number listed on your quote or email moving@upack.com.

You can change reservation details (like move date or destination address) online or over the phone. Please note that some service changes, like where you’re moving to or from, can result in price adjustments.

If you see a status that your quote is "under review," it means a moving consultant needs to review the details to provide an accurate price. Your quote will be emailed to you by the next business day. If you don't receive your quote, please call us at 844-362-5303.

To cancel your reservation, please call a moving consultant at 888-572-7422. There is no cancellation fee if the move is canceled more than 7 days from the reserved move date. If you need to cancel within 7 days of the move, a $50 fee applies. If you need to cancel on the same day as the move, a $150 fee applies. 

If you don’t know your exact address yet, U-Pack can still provide a quote and reserve equipment for your move. Just remember that rates may change depending on your final destination address. Learn more about moving without a forwarding address.

U-Pack quotes are typically valid for 7 days. This means you’ll need to book within that timeframe to lock in the quoted rate. If you need more time, simply reach out to get an updated quote.

If you’re looking for a lower rate, U-Pack offers multiple options. A moving consultant can help you find the best moving date and see if you qualify for any moving discounts. And don’t forget — since U-Pack charges for the space used, you can reduce how much you pay by packing efficiently and cutting down on the number of items you move.  

It’s free to reserve! You can book your move by calling 888-572-7422 or you can reserve online. The only things we need for a reservation are the origin address, a phone number, an email address and a valid credit or debit card (no money is due until moving day!).

We recommend reserving as soon as possible because equipment is limited. A reservation guarantees your move date and secures the equipment, and no deposit is required! 

You will need to call the service center listed on your move plan or use the customer dashboard to schedule pickup and delivery online. We recommend scheduling pick up one day in advance. Note: Not all moves qualify for online scheduling.

Yes, U-Pack offers storage at our secure service centers. Please contact a moving consultant to check availability and storage prices for your move or add it to your online reservation. Note: Items in storage are not accessible until delivery at destination.

Someone 18 or older must be present at drop-off to sign for the equipment and show the driver where to place it. You do not have to be present for pickup, but we recommend being there to verify the linear footage in a trailer move. Remember to remove personal locks from trailer doors if you won't be present at pickup. Your lock can remain on ReloCubes and the bulkhead (divider wall).

Our storage rates vary, depending upon where you're moving to and the time of year. Call a U-Pack moving consultant or request a quote for pricing and availability.

Absolutely! With U-Pack Guaranteed, you can select a date or specific window of time for equipment drop off or delivery. Give us a call to learn more about U-Pack Guaranteed Service options.

Once you're ready to receive your items, you'll need to schedule delivery. We'll then bring the moving equipment to you, and you'll have 3 business days to unload.

No — they'll stay right where you loaded them! While freight moved on the trailer will be unloaded at local service centers, your items will stay behind the locked bulkhead (divider wall) until you remove your lock and the wall at your destination. ReloCubes will stay secure with your personal lock.

With U-Pack, you do the packing, loading and unloading. If you need loading or unloading help, we can refer you to HireAHelper to find a local moving crew. Ask your U-Pack consultant about adding labor to your move.  

You can order boxes through major retailers — both in person and online. Visit this page for recommendations on where to purchase packing supplies and locks for U-Pack equipment.   

No! U-Pack never moves multiple household goods shipments in the same equipment.

U-Pack drivers are only able to help with delivery and pickup of the equipment. If you need loading or unloading help, let us know beforehand and we can help you add labor to your move.

No, U-Pack doesn’t offer vehicle shipping services. We refer customers to Mr. Car Shipper for help getting vehicles to your new home.

U-Pack can help you move your ATV, motorcycle, lawnmower or other small-engine vehicle. Just load it into the moving trailer or ReloCube with your other household goods. Remember to drain the fluids before loading!

Use quality packing supplies and secure your belonging in the moving equipment to keep them safe. These packing tips and loading tips will help! 

U-Pack only provides storage at one of our service centers in conjunction with a long-distance move. We do not offer on-site storage currently.

Make sure your shipment doesn’t include anything poisonous, flammable, corrosive or perishable. Our Do Not Ship list tells you everything you should avoid packing. 

It's possible. Same-day pickup is required in some locations, like New York City. For other locations, please call us to discuss the available options for your move.

We can only pick up from multiple locations with prior service center approval, and additional fees will apply. If the service center can't accommodate the request, there could be other options. Give us a call and we'll help you find a solution.

You can choose from several delivery options on either end of your move. Most customers opt for door-to-door delivery, but you can also load and/or unload at one of our local service centers to save money.

We’ll be happy to! Just be sure to check with the property manager to get permission to leave the equipment overnight and find out where we should park it. Learn more about moving from a storage unit.

If you want to load or unload over the weekend, you will need to have your moving equipment dropped off by Friday. In most locations, delivery and pick-up are only available on weekdays. Weekend time is not included in the 3 days you have to load and unload.

U-Pack provides up to 3 business days to load and 3 business days to unload. If you need to adjust the timeframe or live in an area where overnight parking isn't possible, our moving consultants will work with you to find a solution.

Transit for most U-Pack shipments averages 4-6 business days. Longer times are typical for shipments outside the continental U.S. Your estimated transit time will be listed on your quote. If you need a specific window of time, ask your moving consultant about U-Pack Guaranteed Service.

It depends on where you are on the service center's schedule. After you reserve your move, we’ll send a Bill of Lading that includes the estimated delivery window on your move day. If an appointment isn’t set when you reserve, the local service center will call to schedule it before your move date. If you need a more specific timeframe or a specific delivery date at destination, ask about U-Pack Guaranteed.

Our storage locations are not climate controlled. Most household goods can withstand temperature and humidity changes, but we can deliver to a climate-controlled facility if needed.

A U-Pack Bill of Lading (BOL) is a contract between you and U-Pack for the transportation of your household goods. It will include your name, origin and destination address, equipment information and other information important to your move. We will send you a copy of your BOL before your move, so you'll have the opportunity to review the details and terms and make sure everything is correct. If you have questions or need to make changes before moving day, just give us a call.

It’s a document that walks you through the process of inspecting outdoor items for invasive species. It’s required for anyone moving from a regulated area. Learn more about spongy moths (previously named gypsy moths) and spotted lanternflies.

You can access your bill of lading (BOL) and delivery receipt through the U-Pack customer dashboard or by contacting us.

You can find customs forms on our documents page or in your customer dashboard.

You can reach the U-Pack marketing team at advertising@upack.com.

We practice permission marketing. If you would like to stop receiving messages from U-Pack, please visit our opt out page. U-Pack will never provide your email address to third parties.

Yes! You can contact our experienced moving consultants by calling 844-362-5303844-594-3077 or emailing moving@upack.com. Have other questions? Here are other ways to get in touch with U-Pack.